Pre-Visit Information

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VISITOR INFORMATION 2021

Be prepared!  Bring a face covering

Current Government guidance requires face coverings, except those exempt, to be worn in the Toilets, Gift Shop, on the station platforms, inside museum buildings if open and at the takeaway counter of the Refreshment Room.  Please also take extra care when queueing, although outside it is important to abide by the 2mtr markers that are in place, if in doubt wear a face covering.

Once seated on a train within the bubble of your own compartment, you may remove face coverings.

Be Prepared!  Hand sanitiser

We recommend that you bring your own supply of hand sanitiser and wipes. However, we do have a number of hand sanitising stations around the railway that you can use, for example, before you enter the shop.

Pre-booked tickets

To enable us to open safely, we have limited visitor numbers and tickets must be booked in advance from www.mslr.org.uk or email events@mslr.org.uk.  If you are having problems using either of these mediums please call 01449766874

You may only book a group of up to 6 people (unless you are visiting as a household or support bubble which is larger than 6).

Season tickets and all concessions including volunteers, life members, HRA passes and local residents are suspended until normal ticketed service resumes.

One free essential carer ticket can be provided for each paying disabled visitor.  Carers must provide assistance to the visitor and proof of entitlement may be required on entry. Acceptable documents include Letter/notice of entitlement for Disability Living Allowance or PIP, Letter from your doctor, Blue parking badge or Freedom Pass, DID card or Access card.  If you have any questions regarding proof of entitlement please email events@mslr.org.uk before your visit.

In line with the NHS Test and Trace regulations, the name and contact details of all visitors over the age of 16 must be provided, these records will be held for 21 days to provide data to NHS Test and Trace if requested.

Your e-ticket will state a start time, this is your arrival time to the MSLR to allow you time to park and make your way to the site entrance.  Your entry time to the event site is the end time on your ticket.  Trains depart every 30 minutes from 11am, once on site you are free to queue to ride the train as many times as you wish (your entry time is not your train departure time, you are free to select the time you ride the train during your visit).

When you arrive

Parking will be clearly signposted on the road and the car park will be manned.  Please have your e-ticket ready to show staff when you have parked, you will then be issued with a wrist band, please wear this as you will need to show this to enter the event and will need to be visible whilst you are on site.

Your e-ticket will state an end time, this is your actual entry time to the event.  If you do arrive early please expect to remain with your vehicle until your allocated entry time.

Once you have your wrist band you will be directed to the entry point of the event, please show your wristband to the staff at the gate.

Please use hand sanitizer before entering the event.

Riding on the train

There is a queueing system clearly marked to access the station platforms.  The train is scheduled to depart every 30 minutes from 11am.

Steam train rides will be in Victorian carriages and each group will be allocated a compartment.  Please observe social distancing and wait for our staff to invite you to board as groups will board separately.  Face coverings are required to be worn whilst on the station platforms.

Once boarded and under way, you can remove face coverings if appropriate – remembering to replace them when you leave the train.

Trains will run approximately every 30 minutes commencing from 11am through to 4pm

Refreshments

Our Refreshment Room will be operating a take-away service of hot and cold drinks and food. There are several picnic areas available to use around the site.

Bar

The bar coach will not be open before 20th June when it will be reviewed.

Gift Shop

The gift shop will be open and access will be controlled, please follow the signs.

Signage and Social Distancing

To help with social distancing, one-way systems are in place around our museum buildings.  Please obey the instructions, except in the case of an emergency evacuation.

To respect the safety of our footplate crew, there will be no access to the footplate or within their working space.

Please follow social distancing and government guidance when you visit.  Children must be supervised at all times and accompanying adults must ensure that children observe social distancing and other necessary measures.

Toilets

Toilets are available. You are requested to wear a face covering when entering these facilities and please pay extra attention to social distancing when entering or leaving these buildings.  Please sanitize your hands before entering and wash your hands using soap and water before leaving the facilities.

Enhanced cleaning

Surfaces are protected by an anti-microbial surface spray treatment and additionally compartments will be cleaned between every return trip. Toilets will be cleaned regularly during the day and special attention paid to hard surfaces like door handles. Where possible, doors will be wedged open.

‘We’re Good to Go’ 

We have carried out risk assessments for all areas and activities on our railway in accordance with Government regulations and advice.

By putting new measures in place, training staff and ensuring we have thought through how best to look after our visitors and staff we have been awarded the Visit England accreditation – We’re Good To Go.

All of our visitors are pre-booked using our booking system and we hold a record of visitors contact details for a period of 21 days from the date of their visit.  We hold this data so that it is available to NHS Test and Trace if requested.

A QR code for the NHS COVID-19 app is displayed on the site.  This code is readily available for visitors to scan on their arrival if they wish to do so in addition to us holding their data.

Passenger responsibilities

We ask for your cooperation and that you always follow Government advice and local mitigations at all times including:

  • From 17th May – outdoors, people can meet others from different households, though gatherings of more than 30 people remain illegal (unless an exemption applies).
  • From 17th May – Indoors, people can meet in groups of up to 6 people, or as a group of 2 households. A group made up of 2 households can include more than 6 people, but only where all members of the group are from the same 2 households (each household can include an existing bubble, if eligible), or an exemption applies.
  • It is also important that people from different households (who are not meeting as a support bubble) remain socially distanced.
  • Wear a face covering where specified around the railway.
  • Wash Your Hands often and use the hand sanitiser stations provided.
  • Avoid touching your face.
  • Observe social distancing.
  • If you are feeling unwell or experiencing symptoms of Covid-19 you and members of your party or family group must not visit the railway.
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