Pre-Visit Information

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 VISITOR INFORMATION 2021 – Updated 19th July

Our staff and volunteers continue to work hard to ensure visitors have a safe and enjoyable day.

The Government has provided advisory guidance on how people can manage the risks to themselves and to others. The following behaviours are beneficial:

1. Meeting in well-ventilated areas where possible, such as outdoors or indoors with windows open.
2. Wearing a face covering where you come into contact with people you don’t normally meet, especially in enclosed and crowded spaces.
3. Washing your hands with soap and water or using hand sanitiser regularly throughout the day.
4. Covering your nose and mouth when you cough and sneeze.
5. Staying at home if unwell, to reduce the risk of passing on other illnesses onto friends, family, colleagues, and others in your community.
6. Considering individual risks, such as clinical vulnerabilities and vaccination status.

Face Covering
Out of respect and for the continued welfare of our visitors, staff and exhibitors, face coverings are required, except those exempt, to be worn in specified indoor areas around the site.

Hand sanitiser
Hand sanitising stations are sited around the railway and you are encouraged to use them regularly and for example, before you enter the shop.

Tickets
Tickets are available to purchase on the day at the ticket office or you can pre-book a time slot from https://www.mslr.org.uk/book-tickets/

One free essential carer ticket can be provided for each paying disabled visitor. Carers must provide assistance to the visitor and proof of entitlement may be required on entry. Acceptable documents include Letter/notice of entitlement for Disability Living Allowance or PIP, Letter from your doctor, Blue parking badge or Freedom Pass, DID card or Access card. If you have any questions regarding proof of entitlement please email events@mslr.org.uk before your visit.

Season Tickets
Season tickets and all concessions including volunteers, life members and local residents are re-instated with effect from Sunday 25th July 2021. Anyone who has a season ticket issued in 2019 will be able to ‘roll’ their tickets over to the end of our standard 2021 programme, 12th September. These historical season tickets will also be accepted at our Country Gala for this year only, they cannot be used for our Santa Specials. Please bring your 2019 season ticket with you next time you attend the railway as proof of previous entry.  There will be no season tickets issued for the remainder of 2021.

Residents passes are re-instated and are valid up to 12th September 2021. It is not necessary to issue new passes, please bring your 2019/20 pass with you when you visit the railway and show to a member of staff at the ticket office. You will only be charged the entry price as stated on your residents letter.

Returning Visitors
With effect from 1st August 2021, we are pleased to offer for the rest of the standard 2021 programme of events, a reduced entry price for returning visitors. If you have already visited us in 2021 please bring your e-ticket to the ticket office as proof of previous entry and you will be entitled to a 20% discounted entry price. This offer is not available to pre-book in advance.

Parking
Parking is clearly signposted on the road for both our main parking and disabled parking areas.

Riding on the train
Steam train rides will be in Victorian carriages in compartments. Trains will run approximately every 30 minutes commencing from 11am through to 4pm

Refreshments
Our Refreshment Room is open serving a selection of hot and cold drinks and food. Indoor seating is available or alternatively there are picnic areas available around the site.

Bar
Our bar coach, The Kitcheners Arms, is not open for Santa Special Days.

Gift Shop
The gift shop is open and offers a range of replica models, books and toys. Not open for Santa Special days

Toilets
Toilets are available and are disabled accessible. Please sanitize your hands before entering and wash your hands using soap and water before leaving the facilities.

Signage
We continue to have some one-way systems in place around our site. Please obey the instructions, except in the case of an emergency evacuation.

Enhanced cleaning
Train compartments will be cleaned regularly between services. Toilets will be cleaned frequently during the day and special attention paid to high touch areas like door handles. Where possible, doors will be wedged open.

‘We’re Good to Go’
We have carried out risk assessments for all areas and activities on our railway in accordance with Government regulations and advice and have been awarded the Visit England accreditation – We’re Good To Go. By maintaining these standards we will continue to respect the welfare of our visitors and staff.

For all pre-booked visitors using our booking system, we hold a record of visitors contact details for a period of 21 days from the date of their visit. We hold this data so that it is available to NHS Test and Trace if requested.
A QR code for the NHS COVID-19 app is displayed on the site. This code is readily available for visitors to scan on their arrival or contact details can be manually recorded.

Passenger responsibilities
We ask for your cooperation and that you always follow Government advice and local mitigations at all times including:

• Wash Your Hands often and use the hand sanitiser stations provided.
• Avoid touching your face.
• Wear a face covering where specified around the railway.
• If you are feeling unwell or experiencing symptoms of Covid-19 you and members of your party or family group must not visit the railway.

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