Pre-Visit Information

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 VISITOR INFORMATION

Our staff and volunteers continue to work hard to ensure visitors have a safe and enjoyable day.

The Government has provided advisory guidance on how people can manage the risks to themselves and to others. The following behaviours are still beneficial:

1. Meeting in well-ventilated areas where possible, such as outdoors or indoors with windows open.
2. Wearing a face covering where you come into contact with people you don’t normally meet, especially in enclosed and crowded spaces.
3. Washing your hands with soap and water or using hand sanitiser regularly throughout the day.
4. Covering your nose and mouth when you cough and sneeze.
5. Staying at home if unwell, to reduce the risk of passing on other illnesses onto friends, family, colleagues, and others in your community.
6. Considering individual risks, such as clinical vulnerabilities and vaccination status.

Hand sanitiser
Hand sanitising stations are sited around the railway and you are encouraged to use them regularly and for example, before you enter the shop.

Tickets
Tickets are available to purchase on the day at the ticket office or you can pre-book from https://www.mslr.org.uk/book-tickets/

One free essential carer ticket can be provided for each paying disabled visitor. Carers must provide assistance to the visitor and proof of entitlement may be required on entry. Acceptable documents include Letter/notice of entitlement for Disability Living Allowance or PIP, Letter from your doctor, Blue parking badge or Freedom Pass, DID card or Access card. If you have any questions regarding proof of entitlement please email events@mslr.org.uk before your visit.

MSLR Members
Members are entitled to a discounted entry fee on production of a membership card on standard event days but are charged full price for entry to Special Events, i.e. Middy in the 40’s, Country Railway Gala, Santa Specials.

Wetheringsett Residents
Wetheringsett residents are entitled to free entry on production of a residents card on standard event days but are charged full price for entry to Special Events, i.e. Middy in the 40’s, Country Railway Gala, Santa Specials.

Parking
Parking is clearly signposted on the road for both our main parking and disabled parking areas.

Riding on the train
Steam train rides will be in Victorian carriages in compartments. Trains will run approximately every 30 minutes commencing from 11am through to 4pm.  A wheelchair accessible compartment is available.

Refreshments
Our Refreshment Room is open serving a selection of hot and cold drinks and food. Indoor seating is available or alternatively there are picnic areas available around the site.

Bar
Our bar coach, the Kitcheners Arms will be open on Programmed Open Days serving a range of local real ales, Aspall’s cider and a variety of wines, spirits and soft drinks.

Gift Shop
The gift shop is open and offers a range of replica models, books and toys.

Toilets
Toilets are available and are disabled accessible. Please sanitize your hands before entering and wash your hands using soap and water before leaving the facilities.

Enhanced cleaning
Train compartments will be cleaned regularly between services. Toilets will be cleaned frequently during the day and special attention paid to high touch areas like door handles. Where possible, doors will be wedged open.

Passenger responsibilities
We ask for your cooperation and that you always follow Government advice and local mitigations at all times.

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